1. General Information
All products and services offered on iprocessacademy.com are digital in nature. This includes online courses, video lessons, downloadable resources, quizzes, and access to our e-learning platform.
2. Return Conditions
Following the European Union Consumer Rights Directive, the right to withdraw from a contract does not apply to digital content once the customer has explicitly consented to the immediate delivery and acknowledged the loss of the withdrawal right.
Therefore:
- Refunds are not granted once the customer has been granted full access to the course materials, which include:
- Logging into the learning platform,
- Starting to watch video lessons,
- Completing any part of the course or quiz.
3. Exceptions – Technical Issues
If you did not receive access due to a technical error or if the product does not function as described, please contact us at info@dianasatkute.com within 5 business days of your purchase. We will investigate and find a suitable resolution.
4. Contact for Refund Requests or Inquiries
If you have any questions about this Return Policy or your specific case, feel free to reach out: